Did you know that when you buy goods or services as an individual, we have eight basic consumer rights?
Republic Act No. 7394 or The Consumer Act of the Philippines “is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.”
Let’s talk about each of this right:
1. Right to basic needs
This ensures survival, sufficient food, clothing, shelter, health care, education, and health care for all. Basic and premium commodities will also be available at affordable prices, and of good quality.
2. Right to safety
This protects customers from dangerous goods and services that are being marketed.
3. Right to information
This protects customers from false or misleading advertising or labeling. It also gives consumers the right to facts and data to make informed choices.
4. Right to choose
This is the right of consumers to choose from different products at competitive prices with good quality assurance.
5. Right to representation
This gives the consumer the right to be interested or concerned about government policies.
6. Right to redress
This gives consumers the right to compensate for bad quality products or unsatisfactory services being misrepresented.
7. Right to consumer education
This is the right of customers to acquire the expertise and abilities needed to become an educated customer.
8. Right to a healthy environment
This is the right of customers to live and operate in an atmosphere that is neither hazardous nor in danger of promoting well-being.
There are many reasons why customers are receiving bad treatment. Often, laws are not implemented faithfully. As with most legislation, consumer acts and associated consumer protection laws are useless unless they are invoked by customers. Responsibility comes with every right, and here, it is as easy as knowing and asserting those rights.